Effective Date: [June 11, 2025]

At Pro Book Partners, we are committed to delivering professional, high-quality publishing and writing services tailored to each client. Due to the nature of custom creative work, our refund and cancellation policies are designed to be fair, transparent, and clearly defined.

1. Custom Work Disclaimer

All services we provide — including ghostwriting, editing, formatting, design, and marketing — are custom-built and client-specific. These services require dedicated time, planning, and labor from the moment work begins. As such:

Refunds are not guaranteed once your project has entered an active service phase.

2. Refund Eligibility

We may consider partial refunds on a case-by-case basis, depending on how much of the project has been completed at the time of the request. Typical scenarios:

Project Status	Refund Eligibility
No work has started	100% refund minus admin fee (5–10%)
Initial outline/research done	Up to 50% refund
First draft delivered	No refund for writing work; design/marketing may be considered
Completed project	No refunds

3. Non-Refundable Fees

The following fees are non-refundable under all circumstances:

• Consultation or discovery calls
• Rush fees or expedited service charges
• Publishing platform or ISBN registration costs
• Paid advertising/marketing campaigns already launched

4. Client-Initiated Cancellation

You may cancel your project at any time by submitting a written request to support@probookpartners.

• Cancellations must include your full name, project reference, and reason.
• Upon cancellation, we will calculate any refundable amount based on the portion of the project not yet completed.
• You will be invoiced for any work already performed, even if not yet delivered.

5. Pro Book Partners–Initiated Cancellation

We reserve the right to cancel a project at our discretion in cases including but not limited to:

• Violation of our Terms and Conditions
• Abusive or uncooperative client behavior
• Client non-responsiveness (15+ days)

If we cancel a project without cause, we will issue a fair and proportionate refund based on work not completed.

6. Revisions & Disputes

We believe in collaboration and fairness. If you're dissatisfied with any draft or deliverable:

• We will make revisions within the agreed number of revision rounds.
• Additional revisions beyond the package scope may be billed separately.
• We will work in good faith to resolve any concerns before refund discussions are considered.

7. Processing Refunds

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method.
• A confirmation email will be sent once processing begins.

8. Contact Us

If you have questions about our refund or cancellation terms, please contact:

Pro Book Partners
Email: info@probookpartners.com
Website: probookpartners.com